Practical Solutions Tailored for Utility Enterprises
At Clyde Ventures, we pride ourselves on being operational and industry experts as opposed to career consultants. Most of our team have held senior positions across the supply chain in Water, Energy, and Distribution, bringing unparalleled industry knowledge and insight to our clients. Our deep expertise within the complex regulatory landscape, market dynamics, and technological advancements shaping the UK utilities sector places us in a unique position to support our clients achieve their objectives. We provide tailored solutions that drive tangible results, aiding clients and the sector as a whole, tackling a host of challenges from regulatory compliance to sustainability initiatives and digital transformation.
Industry Pain Points
Reducing Operating Costs to Improve Retail Margin
Efficient operations are essential for maintaining competitiveness and profitability in the utility sector. By reducing operating costs, we can enhance our retail margin, ensuring sustainable growth while delivering value to our customers.
Optimising WACC Returns in Regulated Utilities
As a regulated utility, optimising Weighted Average Cost of Capital (WACC) returns is crucial. It enables us to efficiently allocate capital, fund essential infrastructure projects, and maintain reliable service delivery—all while satisfying regulatory requirements and attracting investment.
Treating Customers Fairly and Managing Vulnerability
Customers with vulnerable characteristics and those who are transiently vulnerable have never required more support from their utility providers, due to a whole host of factors such as the cost of living and wholesale price crises. It is the challenge of suppliers to commit to servicing customers in a manner that allows for the identification of vulnerable customers, implements safeguarding to protect their interests, integrates accessibility features, and equips front-line staff with both the soft and technological tools needed to ensure transactions are respectful and promote empathy.
Improving Customer Service
Long wait times, substandard complaint handling, and convoluted processes have all been cited as contributing factors to erosion of consumer trust in the UK Utilities sector and triggered reform by the energy and water regulators aimed at elevating service standards. Investing in building a customer-centric culture will go a long way in regaining consumer trust in the industries while complying with regulatory standards and improving customer experience.
Debt
It is undeniable that the U.K. Utilities sector is in the grip of a debt-related crisis. Debt collection requires a balanced and customer-centric approach, improving collections activities in utilities involves innovative strategies to improve debt recovery while maintaining positive customer relationships by combining effective communication, technological solutions, and flexibility.
Decarbonisation and Sustainability
Addressing climate change and promoting sustainability are paramount. By investing in renewable energy sources and adopting sustainable practices, we mitigate environmental risks, comply with regulations, and enhance our reputation as responsible stewards of the environment.
Clyde Ventures Utility Solutions
Salesforce
We are a multi-certified Salesforce integrator and consulting partner and have implemented and integrated Salesforce across multiple continents to deliver functionality across Sales, Service, Marketing, Industries and many other areas. In addition, because our background is both, operational and from the industries in which we operate, we do not think like other software integrators. We always ensure that the technology serves the operational need, user experience and interface is paramount, and it is configured in such a way as to maximise value creation and optimise customer experience and impact.
Net Zero Cloud
Implementing Net Zero Cloud, we helped clients accurately track their sustainability efforts and manage their carbon accounting. This facilitated effective reporting on environmental impact and supported the development of more sustainable business practices, reinforcing their commitment to environmental stewardship.
Energy and Utilities Cloud
With the Energy and Utilities Cloud, we improved our clients’ customer interactions and streamlined their operations by integrating smart grid data and providing predictive maintenance insights. This not only reduced operational costs but also enhanced service reliability and customer trust in these sectors.
Service Excellence
Born from operations, our expertise lies in understanding customer needs and preferences, optimising processes, and implementing innovative strategies to enhance the overall customer experience. Through analysis of customer touchpoints, we identify areas for improvement and develop tailored solutions to address pain points and elevate satisfaction levels. With our guidance and support, our clients transform their service operations to cultivate enduring relationships with their customers, driving loyalty, advocacy, and sustainable business growth.
OPEX Optimisation
Clyde Ventures can help you reduce your Operational expenditure in numerous ways. Leveraging Lean sigma to reduce waste, re-designing processes to be more efficient, improving end-to-end connectivity across supply chains using big data and harnessing the power of RPA and AI to work smarter, we have cut our Clients’ costs without compromising quality or customer experience.
Business and Culture Change
At Clyde Ventures we excel at driving business transformation and culture change for our clients. Using proven methodologies and our unique toolkit, our specialty lies in aligning strategic goals with your cultural values, ensuring engagement and adoption at every level. Our expertise and customer solutions help to empower your organisation to navigate transitions seamlessly, fostering sustainable growth and a culture of continuous improvement.
Why Choose Clyde Ventures
Headquartered in Glasgow with a national team of more than 30 UK based General and Salesforce Consultants, we have doubled in size over the last 2 years and have now delivered multiple projects across 4 continents. Clyde Ventures' unique USP blends our experience across Industry, Operations and Salesforce with our social recruitment strategy to offer Clients an unparalleled value proposition
Value Proposition
We combine these skills to provide a technical solution that meets operational needs and generates quantifiable value at pace.
Industry
Our team have held senior positions in multiple regulated sectors such as utilities and financial services. As such, we know these industries extensively and, more importantly, understand our Client’s challenges. We are not standard integrators; we are management consultants and industry experts who use technological solutions to support the delivery of operational goals, alongside a robust and detailed value model, underpinning the benefits of the transformation.
Salesforce
Scotland’s largest independent Salesforce Integrator, we have a team of multi-certified implementation experts who have built up a compelling library of case studies on the back of numerous successful integrations which have delivered our client’s strategic outcomes. In addition, we are certified in both Net Zero Cloud and Energy and Utility Cloud implementations and are now the Salesforce partner holding the most E&U Cloud certifications in the entirety of the UK and Ireland.
Operations
Our team are born from operations, so we understand the challenges involved and have the scars. We promote transparency and collaboration. Because we provide an operational solution which is systematised with Salesforce, we create much greater value than a systemic deployment alone. We approach our engagements with an operational head, so we don’t think like a standard software integrator. We ensure that everything we do ties back to quantifiable value and we deliver that value with agility.
A Force For Social Good
We recruit 90% of our staff from the most deprived 10% of postcodes and train them with the necessary technical, analytical and industry skills needed to work as professional management consultants. This unique recruitment approach has allowed us to overcome the traditional talent supply chain issues that hinder our competitors and enables us to accelerate project delivery across multiple continents. All of our staff own shares in the business consequently, we have a team that are engaged, loyal and keen to show our clients that our recruitment model works. We are on a mission to encourage all businesses to assess, build and develop talent like we do.
Contact us
We're always here to help. Whether you have inquiries, feedback, or just want to connect, don't hesitate to reach out.
help@clydeventures.com
0141 375 1472
Suite 405-407, Baltic Chambers, 50 Wellington Street, Glasgow, G2 6HJ.
Let's get in touch, we'd love to hear from you!
