Service Excellence

Service Excellence

Our Solutions

Contact Strategy

By leveraging advanced analytics and industry insights Clyde Ventures can support the development of a bespoke approach to both inbound and outbound contact strategy tailored to each client's needs. Our solutions integrate cutting-edge communication technologies, to ensure seamless accessibility and responsiveness. Through proactive outreach initiatives and strategic touchpoints, we can enhance all areas of your customer communication to drive improved provision of service and meeting of business objectives.

Complaints Strategy

Our comprehensive approach to enhancing your complaints management framework typically involves diagnostic analysis of your current processes, identifying pain points and opportunities for improvement. Guided by industry best practice, data analytics, and innovative technologies, we design and implement tailored solutions that streamline complaint resolution, mitigate risks, aid prevention, and transform negative experiences into opportunities for customer retention and loyalty. We understand the regulatory frameworks that our clients operate within and can drive enhanced compliance and improved standing with external parties.

Vulnerability Strategy

We are committed to empowering organisations to serve all customers with compassion. We specialise in vulnerable customer training and conversation design that is not only functional but promotes empathy. Our team is skilled in creating communication protocols that prioritise understanding and support, ensuring that every interaction with vulnerable customers is meaningful and respectful. We excel in designing processes specifically tailored to the needs of vulnerable customers, integrating accessibility features, and implementing safeguards to protect their interests. Through rigorous reporting and analysis, we can help you measure and communicate the positive outcomes of your vulnerability strategy enhancing your social impact and reputation with external stakeholders.

Existing Process Optimisation

We recognise the value of building upon the strengths of your current processes while identifying opportunities for enhancement and efficiency gains. We utilise extensive analysis of your existing workflows, advanced analytics, and industry benchmarks to identify areas for improvement. Leveraging our expertise in process optimisation methodologies such as Lean Six Sigma, we collaborate closely with your team to streamline operations, eliminate bottlenecks, and maximise resource utilisation. Through tailored recommendations and hands-on support, we empower your organisation to achieve greater agility, productivity, and cost-effectiveness while preserving the integrity of your established processes.

Case Studies

Clyde Ventures: Learn how we provide value to our clients.

Reduced unbilled debt resulting in collections uplift of £20m over 18 months.
Confirmed the level of debt associated with leakage and segmented the cleansed portfolio to deliver a £2m upside.
Developed a process control and exceptions management framework to facilitate the collection of over £13M in debt.
Conducted a LEAN review across a client's operations to deliver £1.95M in benefits.
Developed a value model linking operational activities to optimise regulatory outcome delivery incentives.
Implemented operational excellence and developed a new Target Operating Model to reduce headcount by 25%.
Conducted financial and operational due diligence on a technology led, energy retailer to provide assurance to support our client's proposed $20m investment.

Why Choose Clyde Ventures

Headquartered in Glasgow with a national team of more than 30 UK based General and Salesforce Consultants, we have doubled in size over the last 2 years and have now delivered multiple projects across 4 continents. Clyde Ventures' unique USP blends our experience across Industry, Operations and Salesforce with our social recruitment strategy to offer Clients an unparalleled value proposition

Value Proposition

We combine these skills to provide a technical solution that meets operational needs and generates quantifiable value at pace.


Our team have held senior positions in multiple regulated sectors such as utilities and financial services. As such, we know these industries extensively and, more importantly, understand our Client’s challenges. We are not standard integrators; we are management consultants and industry experts who use technological solutions to support the delivery of operational goals, alongside a robust and detailed value model, underpinning the benefits of the transformation.


Scotland’s largest independent Salesforce Integrator, we have a team of multi-certified implementation experts who have built up a compelling library of case studies on the back of numerous successful integrations which have delivered our client’s strategic outcomes. In addition, we are certified in both Net Zero Cloud and Energy and Utility Cloud implementations and are now the Salesforce partner holding the most E&U Cloud certifications in the entirety of the UK and Ireland.


Our team are born from operations, so we understand the challenges involved and have the scars. We promote transparency and collaboration. Because we provide an operational solution which is systematised with Salesforce, we create much greater value than a systemic deployment alone. We approach our engagements with an operational head, so we don’t think like a standard software integrator. We ensure that everything we do ties back to quantifiable value and we deliver that value with agility.

A Force For Social Good

We recruit 90% of our staff from the most deprived 10% of postcodes and train them with the necessary technical, analytical and industry skills needed to work as professional management consultants. This unique recruitment approach has allowed us to overcome the traditional talent supply chain issues that hinder our competitors and enables us to accelerate project delivery across multiple continents. All of our staff own shares in the business consequently, we have a team that are engaged, loyal and keen to show our clients that our recruitment model works. We are on a mission to encourage all businesses to assess, build and develop talent like we do.

Contact us

We're always here to help. Whether you have inquiries, feedback, or just want to connect, don't hesitate to reach out.

0141 375 1472

Suite 405-407, Baltic Chambers, 50 Wellington Street, Glasgow, G2 6HJ.

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Contact Us

0141 375 1472

Suite 405-407, Baltic Chambers, 50 Wellington Street, Glasgow, G2 6HJ.

© Clyde Ventures 2022 | Registered in Scotland: SC723600